POLICIES


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Web Site Policies

  • Unconditional 14-Day Return Policy: You may return any Harris Jeweler order within 14 days of the shipment date for a full refund or exchange – no questions asked. *
  • Free Standard Shipping: (5 – 7 business days) For a fee, overnight or second day delivery is available upon request. Call 1-800-527-0408 for details.
  • Gift-Wrapping is complimentary, upon request.
  • Free Ring Sizing: Rings purchased will receive one no-charge ring sizing within the first 30 days of delivery. *
  • Free Insurance Appraisals: Detailed appraisals on all purchases are provided, upon request.
  • Free Cleaning, Polishing and Inspection: Lifetime polishing, ultrasonic cleaning and steam cleaning are free for all purchases. Lifetime inspection of stones, prongs and mountings.

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Returning Your Order:

  1. Pack item in original box including all documents and any diamond certificates. (Diamond certificate carries a $250.00 replacement fee.)
  2. Call 1-800-527-0408 for instructions and a Return Authorization Code. (Merchandise can not be accepted without Return Authorization Code.)
  3. Return to store for full refund or exchange. *

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If Returning Your Order Via Mail:

Follow steps one through three then:

If Value Less Than $500.00:

You can ship it via any carrier. Be sure to ship your package insured and request a return receipt for confirmation that your shipment has reached its destination. (Write authorization code clearly on outside of box.)**

If Value More Than $500.00:

FedEx and UPS will not insure it, so ship your package Postal Service Priority Mail, registered (with insurance) and request a return receipt for confirmation that your shipment has reached its destination. (Write authorization code clearly on outside of box.)**

Shipping Label Should Read:

Authorization Code #
Harris
2343 West Main
Troy, Ohio 45373

Once your return is received, our Quality Assurance department will review it. You will receive notification regarding your return or exchange within five business days.

* Any item that has been resized, engraved, damaged or altered cannot be accepted for return. No returns or exchanges after 14 days.

** Harris Jeweler, Inc. cannot be responsible for losses or damages of return shipments.

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