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DESIGN & REPAIR
"Thank you so much for the wonderful customer service. Your genuine concern and helpful attitude truly exceeded my expectations."
Chris - Dayton, Ohio
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Specific Guarantee for Diamonds and Gemstones |
Design Studio Features
Watch your jewelry being worked on in the Design Studio
Express “while you wait” repairs available.
Custom Design - “Master Design System”
Wax carving, casting, and stone setting
Full Service - All jewelry repair and restoration
(Partial List)
- Ring Sizing
- Soldering Rings Together
- Ring Reshanking
- Adjustable Ring Shanks
- Ring Straightening
- Gemstone Setting
- Prong Repair or Replacement
- Chain Repair
- Pearl Restringing
Quality jewelry repair since 1946
Certified Bench Jeweler
From start to finish, your jewelry never leaves our store!
We’re always happy to polish, ultrasonic bathe, steam clean and inspect your jewelry while you wait at no charge.
Ten-Step Repair Process
(All repairs come with a 12-Month Warranty)
- Visit with client, estimate work needed, complete work order and give client copy and receipt.
- Repair is inspected and logged through our repair take-in computer.
- Repair Manager inspects again and assigns repair to one of our in-store repair specialists.
- Work is completed.
- Item is made new-looking again by using various cotton and felt wheels, prepared with a fine polishing abrasive to reveal a mirror finish on the metal's surface.
- After the polishing is complete, the item is put into an ultrasonic cleaning machine that gently removes the polishing compound.
- Once the polishing compound is removed, the jewelry is yet cleaned again, using high-pressure steam.
- The finished repair now goes through a series of quality control checks to ensure all stones are tight and secure and the repair work is of high quality.
- Client is notified by phone that repair is ready for pick-up.
- Item is wrapped in tissue paper and locked in our repair pick-up area.
Jewelry Repair Guarantee
We guarantee everything we make, repair or sell for one (1) year from the date of delivery unless otherwise noted here or in writing to the client. This means we guarantee things such as stones not falling out or becoming loose and the parts that we make or repair will not break in the areas in which we have worked.
Items not guaranteed
- Glued items
- Enameling
- Lead solders that do not have a special “patch” support
- Gold or Rhodium plating
- Loss of any prong set stone that has 3 or less prongs
- Loss of any round stone over 1/2 carat, unless it is set in a six prong Gold setting or a four prong Platinum setting
- Loss of any prong set stone, unless it has the following number of prongs (or unless they are set in Platinum)
- Emerald Cut ..........4 prongs
- Oval Cut ................6 prongs
- Marquise Cut .........6 prongs
- Pear-shaped Cut .....5 prongs
- Heart Cut ................5 prongs
- Trillion Cut .............Must have “V” prongs
- Prong-set stones that have thin prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other
- Bead setting where the beads are badly worn or some beads are missing or a stone is sticking up beyond the surface of the metal
- Channel setting where either the channel is very thin, torn, not straight across the stone or there is no support underneath the channels to hold them together. Example: No cross wires or support to keep the channel from pulling away leaving the stones to loosen up or fall out
- Bezel setting where the bezel is too thin, torn or the stone is set crooked and all of the stone is not held in by the bezel
Specific Guarantee for Ring Sizing
- Free Ring Sizing: Rings purchased will receive one no-charge ring sizing within the first 30 days of delivery
- If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at no charge within 30 days from date of delivery.
- If we size a ring to the customer's requested size and that size is incorrect, we will charge to resize the ring again.
- We can only guarantee our ring sizing from the customer’s finger. We cannot be given another ring to go by for size and be accurate.
- The ring size on a ring will not change, but sometimes due to diet, medication, the weather or weight a customer’s finger size can change.
We guarantee ring sizing for 30 days from the date of delivery of the ring.
Specific Guarantee for Tightening & Checking
Tightening stones: Our extra fee charged to check & tighten stones will warranty against stone loss for one year from delivery date of the repair as long as stones are set as described (see “items not guaranteed”). Without the extra charge to tighten stones, we cannot be responsible or warranty the stones against loss.- “Checking Links”: When asked to “check links” on rivets, chains, bracelets, clasps etc., we cannot guarantee their loss or durability. Many items cannot be checked without taking them completely apart. This will cause the item to have to be repaired just because of the disassembly. Many items that are wearing “OK” today may have a problem days or weeks later. We can only guarantee items that we actually repair, not ones that we visually inspect.
- Checking stones not left for repair: When asked, we clean and check jewelry at no charge. We try to locate any problems that may be occurring with the item. Many items that appear to be wearing “OK” today could have a problem days or weeks later. We can only guarantee items that we actually repair, not ones that we only visually inspect.
- Retipped prongs on stones: We cannot guarantee the loss of a stone when we do not retip or reprong all of the prongs, when we have deemed it necessary to repair all of the prongs or tips.
Specific Guarantee for Diamonds and Gemstones
- We do not guarantee that a diamond or gemstone once taken out of our store will not chip, break, scratch or fracture. No stone, including a diamond, can be guaranteed not to break, chip, scratch or fracture. We strongly suggest insuring your jewelry with your homeowner's policy.
- We cannot be responsible for the further fracture or damage to stones or diamonds that are received from the customer that are already damaged, chipped, broken or have large inclusions or imperfections. We will inform the customer of these items before proceeding with the repair or installation.
Remake an Item Guarantee
There will be no additional charge to remake an item within 30 days of the delivery date, unless the new design would have cost more in the beginning. Example: Customer who spent $400.00 in the beginning has something remade that now costs $550.00, then the additional charge would be $150.00.
Chains that have been cut to fit and such are not refundable.
Repair and Design Studio Staff
Steve Peck, Personal Jeweler, “Certified Bench Jeweler”
Jason Townsend, Designer, Personal Jeweler, "AGS Registered Jeweler"
Donna Wegerzyn, Designer, Personal Jeweler, “AGS Certified Sales Associate”
Bonnie Harris Frey, Designer, Personal Jeweler, "CGA, GG"
Question About Jewelry Repair?
Visit our contact us page.